CVRD Website Development

The Cowichan Valley Regional District serves more than 80,000 residents across southern Vancouver Island, delivering essential services that shape daily life. Over time, its website had grown into a dense, 400-page resource that made it difficult for residents to quickly find what they needed. Our goal was to create a clear and intuitive web experience built around resident priorities.
Through stakeholder engagement and user research, we identified top tasks and restructured the website design to reflect how people actually search for services. Complex municipal content was reorganized into streamlined, logical pathways without sacrificing critical information both staff and residents rely on.
Our design team expanded the CVRD brand into a cohesive, accessible digital system that reflects both the region and the community it serves. Custom icons and graphic patterns were developed to represent the diversity of communities across the district while aligning with the existing logo and visual identity. These elements were applied consistently throughout the interface to create a unified and recognizable experience across hundreds of pages. Colour contrast, typography, and interface components were refined to meet Web Content Accessibility Guidelines (WCAG) standards from the outset.
The result is a modern civic website that feels clear and easy to use, empowering residents to access services efficiently and supporting the region’s continued growth.