Chicago Police Department - Website Redesign

The Chicago Police Department’s (CPD) website redesign was driven by a mission to enhance transparency, community engagement, and usability for Chicago’s 2.7 million residents. As one of the largest police departments in the nation, CPD operates across 22 districts, each with its own unique needs. The redesign provides an intuitive platform to foster connection and empower citizens.
At the core of the new website is a service catalog, allowing users to access dozens of services with just a click. From filing online reports to exploring community engagement programs, the site simplifies navigation for residents. A key focus was ensuring citizens could easily locate their district, beat, or area to stay informed about local initiatives and events. This community-centric design supports CPD’s goal of creating a safer, more connected Chicago.
The design prioritizes user experience through streamlined information architecture, advanced search tools, and a responsive layout for seamless use on any device. Custom dashboards were introduced to improve transparency, while the design also emphasized language access and accessibility. Additionally, the site gave a presence to the internal departments that collectively drive CPD’s mission. Interactive maps and enhanced district pages further contribute to the site’s overall functionality.
The result is a visually distinctive, future-ready website that meets the evolving needs of the community while honoring CPD’s legacy of public service. By creating a platform that informs and connects, the redesign strengthens CPD’s commitment to fostering trust and collaboration with the citizens of Chicago.