Ask The Expert

Disruption caused by COVID-19 is unprecedented. To survive, business owners had to find new ways to operate, and they turned to educational videos for help. To date, there are 35M+ small business video search results on COVID-19, with viewers spending 45% more time watching self-help content. Powering prosperity means providing small businesses with timely resources, so that they have the best chance at success. The Customer Experience, Marketing, and Communications teams recognized our customers want guidance in the form of videos. Our solution was Ask the Expert, a live ask-me-anything series that connects customers to experts.