MUSE Gold

2022

uBreakiFix DIY Campaign

Entrant Company

Asurion

Category

Advertising - Advertising Campaign

Client's Name

uBreakiFix

Country / Region

United States

The Assignment:

Our franchise service centers, uBreakiFix® have existed in some capacity since 2009, but

have never had a full-blown campaign for wide consumer exposure. Our goal was to

change that. To work towards making uBreakiFix and, by extension, Asurion household

names, we needed something memorable, ownable, and sticky.

The Approach:

We focused on bringing to life consumer truths to deliver our main message: “Your tech.

Fixed.” Through research we discovered how often consumers will either live with the results

of broken devices in their homes or turn to DIY (do-it-yourself) videos for ways to  x tech

themselves. Our task was to present ourselves as the better way.

Using split-screen comparisons and humor to keep engagement, we designed stories that

customers could relate to with a statement. Customers knew they didn’t have to go it alone.

uBreakiFix had their back.

The Results:

These videos, when viewed on social channels, drew a higher clickthrough rate than other

videos used to remarket to potential consumers. Once they were familiar with the brand,

story-driven, light-hearted videos helped deepen our relationship. This led to increased

door swings and appointment scheduling across our 700 locations.

Credits

Art Director
Marquis Maines
Copywriter
Jelani Warren
Associate Creative Director
Bonnie Sager
Associate Creative Director
Tricia Loftis
Creative Director
John Elter
Marketing Manager
Linda Claire Guttery
Project Manager
Kristen Glass
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Category

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