MUSE Silver

2022

Baidu onsite service experience design

Entrant Company

Baidu Online Network Technology (Beijing) Co., Ltd

Category

App - Services

Client's Name

Country / Region

China

This is an online platform where users can book quick, secure home services such as furniture repair. It features a clean, concise interface and clear presentation of information. Users can quickly locate the home service or repair service they need thanks to the well-arranged display of business providers, easy interaction and a user-friendly interface design. Customers can also browse the service page and compare the different offers to cut their expense. The program comes with an AI assistant that can recommend targeted services by enquiring users’ needs with auto questions. Users can also describe what they want in detail and purchase the services recommended by the assistant. After the service is completed, the system provides an online payment option, which can simplify the payment process, protect the rights and interests of both parties and make it easier to address after-sales issues. In addition, the program will regularly rank service providers based on their ratings, responsiveness and service quality in order to render better services to customers.

Credits

Yuan Lu
Yang Xiao
Yujie Shi
Yanji Zhang
Lei Lu
Ruixing Zhang
Xuejiao Chen
Ziru Xu
Jun Sun
Zhiyuan Zhang
Pingkang Diao
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