2023
Subaru Customer Advocacy in Tough Situations
Entrant
CraneMorley
Category
Website - E-Learning
Client's Name
Subaru
Country / Region
United States
Gallery
About The Entry
This 20-minute web course focuses on the role the retailer fixed ops team plays in helping customers through tough or frustrating vehicle situations. It highlights the importance of common sense processes for identifying and escalating cases, as well as resources like the Customer Advocacy team that are available to help.
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