MUSE Silver

2023

Subaru Customer Advocacy in Tough Situations

Entrant Company

CraneMorley

Category

Website - E-Learning

Client's Name

Subaru

Country / Region

United States

This 20-minute web course focuses on the role the retailer fixed ops team plays in helping customers through tough or frustrating vehicle situations. It highlights the importance of common sense processes for identifying and escalating cases, as well as resources like the Customer Advocacy team that are available to help.

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