The 2024 State of Digital Quality Report

In September 2024, Applause released its third annual State of Digital Quality Report, which explores the strategies and challenges of building exceptional user experiences in today’s digital age. This year’s report reveals common customer experience issues and reinforces the need to strengthen software development processes, based on the analysis of 200,000+ defects spanning accessibility, AI, digital payments, functional testing, UX and localization. The report also reflects trends and includes statistics from global surveys of thousands of software professionals and end users, indicating organizations’ progress toward accessibility deadlines, the quality issues that lead customers to abandon shopping carts, and more. Relied on by development organizations, the report also includes digital quality frameworks that detail the core capabilities, practices and processes teams should consider as they navigate different levels of quality, from emergence through excellence. The report is available at www.applause.com/state-of-digital-quality-2024.