VIP Tires & Service 5 for 5 Training Video

Welcome to VIP | 5-for-5 Customer Engagement Training Video

Step into the VIP Tires & Service experience with a training video that embodies our mission to be Different and Better. As New England’s largest privately held automotive service provider and tire dealer, VIP is committed to delivering an exceptional customer experience across our 73 locations.

This engaging training video introduces new team members to VIP’s signature 5-for-5 Customer Engagement process—a straightforward yet transformative approach to customer service. Through practical, easy-to-follow steps, this video empowers employees to build trust, deliver outstanding service, and create memorable moments for every customer. By mastering this process, employees learn not only to enhance the in-store experience but also to drive positive outcomes for themselves, their team, and each VIP customer.

Polished, inspiring, and deeply aligned with VIP’s brand values, this training video is an essential tool in preparing our team to go above and beyond. It's not just training—it's the start of a journey to earn a customer for life.