Meet the Moment

McKesson faced a classic challenge: how to stand out in a world that often overlooks the essential. Our Meet the Moment campaign flipped the narrative, placing healthcare workers as the heroes—not in a glamorous light, but through the lens of their everyday reality. These are the people keeping healthcare alive, one determined, focused moment at a time.
The big idea? McKesson’s value is rooted in the quiet, behind-the-scenes moments that empower healthcare professionals to deliver better outcomes. Healthcare is an underserved area to work in, and the campaign honored all those who carry this responsibility daily—not just the big names like doctors and nurses, but also office workers, lab technicians, and home health aides. It highlighted the seemingly mundane yet vital tasks that sustain healthcare: stocking supplies, interpreting lab results, or prepping rooms for surgery.
Here’s how we brought it to life:

Single-take vignettes showcased authentic moments of determination and focus. Avoiding voiceovers, the visuals spoke for themselves, supported by campaign copy that added context and resonance. Deliberate camera movements, like dolly-ins or pull-backs, invited viewers to join the scene or watch it unfold.
A peek-behind-the-curtain style connected with the audience, showing they are valued and celebrated—even in the mundane.
Custom photography and video highlighted McKesson’s role across diverse healthcare settings, reinforcing its position as an essential partner.
Messaging frameworks and a flexible design system ensured cohesion and adaptability for varied audiences.
The results? Engagement rates soared, brand recognition climbed, and McKesson’s team embraced this refreshed narrative as a true reflection of their work. In fact, the campaign resonated so deeply that McKesson’s team adopted Meet the Moment as an internal rallying cry, embedding its themes into their organizational ethos.
Meet the Moment wasn’t just a campaign; it was a defining moment for McKesson’s brand. With storytelling that was slow, natural, and determined, we revealed the extraordinary power of the everyday and helped McKesson stand out—not through glamour, but by celebrating the quiet, vital moments of healthcare.