You Can't Do Everything — Our Case Managers Can

Genex’s Field Case Management campaign innovatively built upon its predecessor, showcasing case managers' versatility across diverse healthcare settings. It moved beyond conventional hospital scenes, painting a vivid mosaic of scenarios that illustrated the adaptability of case management. The incorporation of motion graphics, including eye-catching details like helicopters landing on hospitals and workers being whisked away, breathed life into the narrative. This creative approach transformed complex services into compelling visual stories that resonated deeply with viewers.

The campaign's success stemmed from its artful blend of strategic messaging and visual storytelling. By crafting tailored communications for different audience segments, it achieved exceptional engagement rates. Key assets like white papers and online quizzes became focal points of interest, challenging adjusters to expand their perception of case management services. The visual continuity with the previous year's initiative provided a familiar framework while introducing novel elements that kept the audience intrigued.

The campaign's performance was illuminated by remarkable statistics. Email open rates reached impressive heights, with some segments achieving an extraordinary 55-60%. The campaign maintained a robust average open rate of 30.6% across all emails, indicating sustained engagement throughout its duration. A particularly striking example was an email showcasing a white paper sent to adjusters, which garnered a 55% open rate.

Beyond these engagement metrics, the campaign contributed to a significant increase in major sales bookings for specialty services far surpassing expectations. This highlights the powerful synergy between compelling marketing and effective sales strategies, demonstrating the campaign's role in driving tangible business outcomes and reshaping perceptions of specialty case management services.

Overall, the campaign's success lay in its ability to balance recognition and innovation, creating a memorable experience that lingered in the minds of the target audience and effectively elevated the company's profile in the competitive case management landscape.