MUSE Platinum

2021

A grateful bottle

Entrant Company

Findasense

Category

Social Media - COVID-19-Related

Client's Name

Coca-Cola Iberia

Country / Region

Spain

14th March 2020, Alarm State is declared in Spain due to COVID-19 pandemic. A
society in shock watching how things changed from one day to another: life was
suddenly paralyzed. However, not for everyone because some people could not stop in
order to help the rest of us.

That day, 14th March 2020, Coca-Cola was one of the first brands in Spain to
recognize all these heroes on Social Media. How? We decided to empty the iconic
Coca-Cola Contour bottle to fill it with the people taking care of others and
collaborating to overcome the situation. On the top, a big and sincere “Thank you” for
them.

That is why we have called this creativity “A grateful bottle”. It was meant to be a local
action in Spain, made in real-time, but the repercussion of it was unexpected: soon
many other Coca-Cola markets in all continents started to adapt it to their languages
and posting it as well on Social Media. But that is not the end, this big thank-you to
first-line people fighting in times of COVID-19 was screened at the Global Citizen´s
“One World”, a huge event with concerts by top artists streamed worldwide. The
creativity jumped also from the screens to the offline world by being printed in Coca-
Cola´s packages and rears of trucks in many countries.

This situation will pass, but Coca-Cola’s gratitude that we all share for COVID-19
heroes will remain in the shape of an iconic bottle, which has become a big tribute.
Never before has a bottle of Coca-Cola been so full.

Credits

CX Engagement Specialist, Findasense
Juani Moreno
CX Content Specialist, Findasense
Jesús Dávila
CX Strategy Architect, Findasense
Igor Vicente
CX Client Success, Findasense
José María Martín
Consumer Interaction Center Manager, Coca-Cola Iberia
Belén Martínez
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