MUSE Silver

2024

MS.GOV - The Official Website of the State of Mississippi

Entrant Company

Tyler Mississippi

Category

Website - Government

Client's Name

State of Mississippi

Country / Region

United States

Ms.gov offers an easy, convenient way for Mississippians to access more than 350 online services. MISSI, the state’s award-winning digital government chatbot is a cornerstone of the design experience makes finding services and assistance easier than ever. As the first state in the nation to offer a state government chatbot, MISSI, now supports 600 types of interactions to support users seeking information quickly. Additional features include:
• Apple Business Chat – By using Apple Business Chat, users can get the information they need right in Messages on their iPhone, iPad, or Apple Watch which makes connecting with Mississippi government as easy as texting their favorite people.
• myMississippi – It is difficult keeping up with your civic responsibilities—keeping your professional license current, renewing your driver’s license, paying taxes, and more. myMississippi was created to make government interaction as effortless as possible by furthering engagement and customization on ms.gov for citizens. myMississippi encourages users to set and receive reminders and alerts for services important to them, opening communication channels between state and citizen.
• Ask Mississippi Digital Voice Assistant – The Ask Mississippi Platform was one of the nation’s first voice assistant skills developed for state government. Citizens can simply “Ask Mississippi” to set a reminder for when their driver’s license expires, provide their local state fishing report, ask for assistance in paying their taxes, receive traffic alerts before they leave for work or school, and hundreds of other supported interactions. Amazon Alexa and Google Home skills allow for direct citizen-to-government communication simply by using your voice.

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